Like many people in this industry, Kiley's interest in audio grew out of playing in bands during college. He spent a lot of time in the university recording studio learning all he could about recording and mixing music and eventually received a degree in communications. After college, Kiley lived in San Francisco and worked for one of the largest AV rental and staging companies on the West coast for five years, learning everything about the real life application of live sound reinforcement systems. Kiley's next position was as the in-house AV director for a large government facility, followed by working for a manufacturer in the installed sound side of the industry.

In 2001, the Henners moved to Portland, OR and Kiley joined Biamp Systems. Kiley says, “I really enjoy helping our customers get the most out of our equipment and their designs.” When Kiley is not at Biamp, he and his wife spend a lot of time chasing after their preschool son and rehabbing their home.

Chris Flanagan joined the Technical Support department at Biamp Systems Inc. in November 2004. Two years later, in October 2006, he relocated to North Carolina to open and operate Biamp’s new East Coast Regional Support Office. His hours of operation will be 8am – 5pm Eastern Time, effectively adding three hours to our support line services, fielding calls from around the world.

Prior to Biamp, Chris worked for an AV systems integrator as a design engineer/installation manager for 2.5 years, where he developed a passion for quality sound in fixed installation systems.

Chris graduated from the University of Utah in 2001 with a BS in Mechanical Engineering. While earning his degree, he worked in the networking and infrastructure wiring industry developing his knowledge of networks and wiring techniques and standards.

When he’s not problem solving for Biamp customers, Chris expects to spend time exploring the beauty and history of North Carolina with his wife and 3 sons.

Michael Erwin has over 8 years of experience in the professional audio industry and has been a member of the Technical Support Team at Biamp Systems since February 2005. Prior to joining Biamp, Michael worked for two other world-renowned manufacturers of professional audio equipment, first as product development engineer and later as product manager/sales engineer.

Michael's long-time passion for music and sound reproduction led him to obtain an electrical engineering degree from West Virginia University Institute of Technology in 1996. He also did graduate work at Ohio University, where he studied acoustical properties of traffic noise barriers and environmental noise impact of common transportation systems.

Outside the office, Michael enjoys playing and performing music with a local band, exploring the outdoors and enjoying urban life around his Portland home.

When Tony Rouget joined the Biamp Technical Support team, he extended our service hours around the world. To better serve Biamp's customers in the Asia/Pacific region, Tony relocated to Hong Kong in early 2006 with his fiancée.

He also brought international technical and hands-on experience. Tony grew up in the South of France, and studied electrical and electronic engineering in England and Canada. His passion for pro-audio engineering began when he worked as live sound engineer in France. After obtaining his bachelor degree, he joined Innovason (France), where he worked on a fader controller board, then moved on to Adamsons (Canada) designing and manufacturing line arrays. Prior to joining Biamp, Tony worked for an audio-visual consulting company designing systems for venues ranging from boardrooms to opera houses.

Tony is excited about the new challenges and adventures his Hong Kong position presents. He hopes to learn Mandarin to better communicate with local customers and to take advantage of this opportunity to travel and explore the region.

Based in Mumbai, India, Godwin Mathew joined the Biamp team in March 2008, adding a new regional presence to Biamp’s 24-hour global support. He brings expertise from positions as a Senior Project Engineer at White October Technologies in Mumbai, where he specialized in audio visual system design and implementation and as a Project Engineer at LSI Systems, New Delhi.

Notable AV system design and implementation projects he worked on include the Grand Hyatt, Mumbai; the Secretariat, Jaipur, Rajasthan; KDAH (Kokilaben Dhirubhai Ambani Hospital); and more hotels, corporate offices, and home automation projects.

Enthusiastic and result-oriented, Godwin’s adept at troubleshooting and designing workarounds. His hands-on experience ranges from networked DSP Engine programming, video matrix switcher programming, and network installation to fire alarm and automation Systems. He holds a B.E. in Electronics Engineering from G.H. Raisoni College of Engineering, Nagpur, India.

A talented musician on keyboards/synthesizer, Godwin’s tastes range from alternative and rock to gospel. His love of gaming, gizmos and gadgets extends to any challenge Biamp customers can throw him.

Based out of London, Bonsoir brings more than 10 years experience to Biamp and oversees technical support operations for customers in Europe, Africa and the Middle East.

Bonsoir comes to Biamp after serving as the Head of Engineering for Marquee Audio Ltd in Middlesex, UK. At Marquee Audio Ltd, Bonsoir oversaw the company’s technical policy and health and safety regulations compliance; managed the company’s design and programming for Audio DSP-based systems as well as control and automation systems; and managed all internal and customer training.

Throughout his career, Bonsoir’s passion for all things audio has dominated his professional life, having worked in the touring, recording, service and installation markets. An avid reader, Bonsoir is also a cello player and has committed more than 10 years to playing rugby – a hobby he continues today.

Based out of Beaverton, Berstein brings more than 15 years experience to Biamp and will provide technical support for customers in North and South America.

Berstein comes to Biamp after working as both Application Engineer and, most recently, Product Specialist with Shure Incorporated in the company's commercial audio segment. His experience includes market and technology studies for the company's International Americas Business Unit and a specialization in the company's line of DSP products. Berstein began his professional career with professional audio and lighting companies in Venezuela.

A native Spanish speaker, Berstein holds a number of degrees in engineering as well as a CTS certification from Infocomm International and an AMX Designer Certification.

"I'm excited to work closely with Biamp's innovative DSP line and the range of projects they're specified in," said Berstein. "I am also looking forward to being a part of this hard working, close knit team. I think we all share a common goal of providing the best service possible and ensuring that Biamp customers are able to install and innovate without any limitations."

Zach’s intrigue with systems design started, like many others, with playing in a local band. After he realized that would not effectively “pay the bills,” he moved from Iowa to attend Columbia College Chicago. From here he received a Bachelor’s degree with a double concentration in Systems Contracting and Live Sound Reinforcement.

Prior to joining Biamp, Zach spent eight years working for an audio/video integrator, designing and commissioning systems. The wide variety of clientele he worked with gave him the opportunity to learn the requirements of many types of system design – from small churches to large venue theaters, nightclubs to boardrooms. This real world experience allows him to aid our customers past the software functions of Audia and Nexia and into the integration of our systems with complete projects.

Zach Snook joined the Biamp Applications Engineering Staff in April of 2008 after relocating to Portland from Chicago. Zach is very excited to be part of the team at Biamp and is looking forward to maintaining the high standards of tech support that Biamp customers have come to expect.

Dane’s passion for all things audio started at an early age. A journey that began with Fisher and Price has evolved into a lifetime career in the audio/visual industry.

He started his career in Sydney, working for a leading production company. There he had 360 degree exposure to everything from quoting on the job right through to operating at the event. Having built his skill set in production, it wasn’t too long before he landed a job at one of Australia’s leading integrators. In this role he participated in training, servicing and installations, and gained experience in all facets of the business. Although a rewarding and educational experience, his true passion remained in audio. So when an opportunity came to join Biamp in Brisbane, he didn’t hesitate. “I wanted to work with a premier audio manufacturer and Biamp is world renowned in this industry.”

Dane has relocated from Sydney and is now providing service and support to Biamp customers out of our new Brisbane office. He is excited about this new role, “I hope to leverage my experience as both an end user of Biamp products and as an integrator, to help Biamp customers achieve the best results possible.”