SUPPORT

Biamp's Applications Engineering Team

Collectively, our team of professionals covers the breadth of audio and beyond, as you'll see from their bios. Call on them anytime, for any need, from product selection to pre and post system design and in-the-field support. They also provide hands-on instruction at our training classes, and look forward to meeting you in an upcoming class.

UNITED STATES

Kiley Henner

Director of Customer Experience

Phone:  

Email:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
kiley.henner@biamp.com
Kiley Henner - Applications Engineering Manager

Like many people in this industry, Kiley's interest in audio grew out of playing in bands during college. He spent a lot of time in the university recording studio learning all he could about recording and mixing music and eventually received a degree in communications. After college, Kiley lived in San Francisco and worked for one of the largest AV rental and staging companies on the West coast for five years, learning everything about the real life application of live sound reinforcement systems. Kiley's next position was as the in-house AV director for a large government facility, followed by working for a manufacturer in the installed sound side of the industry.

In 2001, the Henners moved to Portland, OR and Kiley joined Biamp Systems. Kiley says, "I really enjoy helping our customers get the most out of our equipment and their designs."


Matt Gray

N. American Applications Engineering Manager

Phone:  

Email:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
matt.gray@biamp.com
Matt Gray - Applications Engineer

Matt Gray joined Biamp’s Applications Engineering group in Beaverton following relocation from Louisville, Kentucky where he worked for Innovative Electronic Designs for over a decade. Matt is well versed in AV system design, product training and technical support, but really enjoys analyzing and solving problems of virtually any complexity or type.

“I'm really excited to be working at Biamp and I'm looking forward to having more time to help customers get the most from their audio systems and work on some interesting new applications with them.”

Matt graduated from Purdue University with a degree in Acoustical Engineering. In his spare time, he enjoys marathoning, weight lifting and just about anything that involves the outdoors.


Chris Flanagan

Applications Engineer

Phone:  

Email:  
+1 503.641.7287
+1 660.334.0527 (mobile)
chris.flanagan@biamp.com
Chris Flanagan - Applications Engineer

Chris joined the Technical Support department at Biamp Systems Inc. in November 2004. Two years later, in October 2006, he relocated to North Carolina to open and operate Biamp's new East Coast Regional Support Office. His hours of operation are 8am to 5pm Eastern Time, effectively adding three hours to our support line services, fielding calls from around the world.

Prior to Biamp, Chris worked for an AV systems integrator as a design engineer/installation manager for 2.5 years, where he developed a passion for quality sound in fixed installation systems.

Chris graduated from the University of Utah in 2001 with a BS in Mechanical Engineering. While earning his degree, he worked in the networking and infrastructure wiring industry developing his knowledge of networks and wiring techniques and standards.

When Chris is not solving problems for Biamp's customers, you can find him spending time with his family. He also loves the mountains of Utah, and all things outdoors.


Claudio Berstein

Applications Engineer

Phone:  

Email:  
Skype:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
claudio.berstein@biamp.com
claudio-biamp
Claudio Berstein - Applications Engineer

Based out of Beaverton, Claudio brings more than 15 years experience to Biamp and will provide technical support for customers in North and South America.

Claudio came to Biamp after working as both Application Engineer and, most recently, Product Specialist with Shure Incorporated in the company's commercial audio segment. His experience includes market and technology studies for the company's International Americas Business Unit and a specialization in the company's line of DSP products. Claudio began his professional career with professional audio and lighting companies in Venezuela.

A native Spanish speaker, Claudio holds a number of degrees in engineering as well as a CTS certification from Infocomm International and an AMX Designer Certification.

"I'm excited to work closely with Biamp's innovative DSP line and the range of projects they're specified in," said Claudio. "I am also looking forward to being a part of this hard working, close knit team. I think we all share a common goal of providing the best service possible and ensuring that Biamp customers are able to install and innovate without any limitations."


Michael Erwin

Applications Engineer

Phone:  

Email:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
michael.erwin@biamp.com
Michael Erwin - Applications Engineer

Michael Erwin has over 8 years of experience in the professional audio industry and has been a member of the Technical Support Team at Biamp Systems since February 2005. Prior to joining Biamp, Michael worked for two other world-renowned manufacturers of professional audio equipment, first as product development engineer and later as product manager/sales engineer.

Michael's long-time passion for music and sound reproduction led him to obtain an electrical engineering degree from West Virginia University Institute of Technology in 1996. He also did graduate work at Ohio University, where he studied acoustical properties of traffic noise barriers and environmental noise impact of common transportation systems.

Outside the office, Michael enjoys playing and performing music with a local band, exploring the outdoors and enjoying urban life around his Portland home.


Nick Brisbois

Applications Engineer

Phone:  

Email:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
nick.brisbois@biamp.com
Nick Brisbois - Applications Engineer

With over 20 years of audio engineering experience, Nick’s specialties encompass a wide range of disciplines involving music, technology, training, analytics, and customer service. Previously, as an independent contractor for L-Acoustics, Interconnex, and RAT Sound Systems, Nick performed everything from applications trainings, to home and business installations, to programming and maintaining a stable BSS Soundweb drive rack on the Red Hot Chili Peppers world tour.

Nick also worked as a trainer in the Small Business group at Yahoo! where he worked with team members to co-author trainings, continuing education programs, and upselling techniques. He earned his Bachelor of Arts in Humanities from San Diego State University, and has been a lifelong student of audio systems.


Scott Wieser

Applications Engineer

Phone:  

Email:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
scott.wieser@biamp.com
Scott Wieser - Applications Engineer

Like so many Biamp employees, Scott Wieser shares a love for music. At age 5, he started playing the piano. By fourth grade, he began playing the drums. His passion for music carried on through college, where Scott earned two bachelor degrees from the Peabody Institute of Johns Hopkins University in Baltimore: a Bachelor of Arts in Recording Arts & Science and a Bachelor of Music in Percussion Performance. He concentrated on classical and jazz music genres during college, but also enjoys other types of music, such as electronic.

Scott joined the Applications Engineering department at Biamp Systems in January 2010. With over 7 years of experience in the professional audio industry, he brings extensive experience with DSP programming, AV systems integration and IT systems. Scott relocated to Biamp's corporate headquarters in Beaverton, OR from Baltimore, MD and is most excited to continue his work with DSP system design, his favorite aspect of the professional audio industry.


Zach Snook

Applications Engineer

Phone:  

Email:  
+1 503.641.7287
  1 800.826.1457 (US & Canada)
zach.snook@biamp.com
Zach Snook - Applications Engineer

Zach's intrigue with systems design started, like many others, with playing in a local band. After he realized that would not effectively "pay the bills," he moved from Iowa to attend Columbia College Chicago. From here he received a Bachelor's degree with a double concentration in Systems Contracting and Live Sound Reinforcement.

Prior to joining Biamp, Zach spent eight years working for an audio/video integrator, designing and commissioning systems. The wide variety of clientele he worked with gave him the opportunity to learn the requirements of many types of system design — from small churches to large venue theaters, nightclubs to boardrooms. This real world experience allows him to aid our customers past the software functions of Audia and Nexia and into the integration of our systems with complete projects.

Zach joined the Biamp Applications Engineering Staff in April of 2008 after relocating to Portland from Chicago. Zach is very excited to be part of the team at Biamp and is looking forward to maintaining the high standards of tech support that Biamp customers have come to expect.




EUROPE

Martin Bonsoir

European Applications Engineering Manager

Phone:  

Email:  
Skype:  
+1.503.641.7287
+44 20 7871 4145 (Europe)
martin.bonsoir@biamp.com
martinbonsoir
Martin Bonsoir - European Applications Engineering Manager

Based out of London, Martin brings more than 10 years experience to Biamp and oversees technical support operations for customers in Europe, Africa and the Middle East.

Martin comes to Biamp after serving as the Head of Engineering for Marquee Audio Ltd in Middlesex, UK. At Marquee Audio Ltd, Martin oversaw the company's technical policy and health and safety regulations compliance; managed the company's design and programming for Audio DSP-based systems as well as control and automation systems; and managed all internal and customer training.

Throughout his career, Martin's passion for all things audio has dominated his professional life, having worked in the touring, recording, service and installation markets. An avid reader, he is also a cello player and has committed more than 10 years to playing rugby — a hobby he continues today.


Ben Wilmot

Applications Engineer

Phone:  

Email:  
Skype:  
+1 503.641.7287
+44 20 7871 4145 (Europe)
ben.wilmot@biamp.com
benwilmotbiamp
Ben Wilmot - Applications Engineer

Ben Wilmot joined Biamp’s Applications Engineering group in June 2012 and is based in the United Kingdom with the European support team.

After graduating with an MSc in Music Technology from York University, Ben began with BSS Audio and now has over 14 years of experience in the audio industry. Working with manufacturers and integrators, his experience ranges from stadia and theme parks to oil-rigs and cruise ships and he is well versed in networked audio, control systems, life-safety and system monitoring.

When asked about his new position at Biamp, Ben says that he relishes the opportunity to work for this dynamic and innovative company. “I have been involved with some great projects and I really enjoy working with cutting edge audio technology. Biamp is always pushing the industry forward so it’s great to be on board”.

Ben’s life-long fascination with music, audio and sound has guided his education and profession. Outside of work, Ben’s interests used to run from skiing and scuba diving to fine dining and guerrilla apostrophe correction. Now a family man, he spends his free time cooking, tidying, rolling his eyes, saying “yes”, saying “no!” and taking his children to the local park, where he can often be seen muttering with other dads.


Marco Hendel

Applications Engineer

Phone:  

Email:  
Skype:  
+1 503.641.7287
+44 20 7871 4145 (Europe)
marco.hendel@biamp.com
marcohendel
Marco Hendel - Applications Engineer

Marco Hendel joined Biamp’s Applications Engineering group in August 2012. Based out of Germany, he previously worked for Beyerdynamic as the Project Manager for Voice-Evacuation Systems, where some of his responsibilities included technical sales, the engineering of extensive audio networks, and on-site customer support. In this way he developed an in-depth understanding of Biamp’s products, and Vocia in particular.

“Ever since I can remember, I have been interested in working with all audio related products. Now, by being of good help and advice for our customers every day, my role at Biamp gives me the opportunity to strengthen my intercultural skills. Working with high quality products acts as a high motivation for me, so my role as Application Engineer at Biamp is an exciting step forward in my career.”

In his spare time, Marco maintains a healthy work/life balance, spending time exercising, socializing with family and friends, and working on HiFi electronics and speakers.




MIDDLE EAST

Ahmed Sabra

Technical Projects Manager

Phone:  
Email:  
Skype:  
+962 79 5905919
ahmed.sabra@biamp.com
ahmed.biamp
Ahmed Sabra - Technical Projects Manager

Based in Dubai, Ahmed brings more than seven years of AV industry experience to Biamp including system programming and design, product specification, and system administration. He provides technical assistance to customers throughout the Middle East and also spearheads training efforts in the region. Prior to joining Biamp, Ahmed completed several high-profile projects in Jordan, United Arab Emirates, and Iraq.

As a graduate of the Hashemite University, Jordan with a Bachelor of Science in Mechatronics Engineering, Ahmed has also implemented mega projects in building management systems, physical security systems, fire alarm and EVAC systems, and homeland security systems as a system integrator, which enabled him to refine his skills in multiple engineering programs and control systems. Ahmed is fluent in both English and Arabic; and in his spare time he enjoys going on safari, exploring Lebanese cuisine, and watching the sunset over the Dead Sea-Jordan.

Ahmed shares, “What really interested me in working for Biamp was my own experience as a client. Their passion for supporting customers aligned with my own.”




INDIA

Godwin Mathew

Applications Engineer

Phone:  

Email:  
Skype:  
+91 222 665 8170 (India Office)
+91 99 6760 5101 (mobile)
godwin.mathew@biamp.com
godwinbiamp
Godwin Mathew - Applications Engineer

Based in Mumbai, India, Godwin joined the Biamp team in March 2008, adding a new regional presence to Biamp's 24-hour global support. He brings expertise from positions as a Senior Project Engineer at White October Technologies in Mumbai, where he specialized in audio visual system design and implementation and as a Project Engineer at LSI Systems, New Delhi.

Notable AV system design and implementation projects he worked on include the Grand Hyatt, Mumbai; the Secretariat, Jaipur, Rajasthan; KDAH (Kokilaben Dhirubhai Ambani Hospital); and more hotels, corporate offices, and home automation projects.

Enthusiastic and result-oriented, Godwin's adept at troubleshooting and designing workarounds. His hands-on experience ranges from networked DSP Engine programming, video matrix switcher programming, and network installation to fire alarm and automation Systems. He holds a B.E. in Electronics Engineering from G.H. Raisoni College of Engineering, Nagpur, India.

A talented musician on keyboards/synthesizer, Godwin's tastes range from alternative and rock to gospel. His love of gaming, gizmos and gadgets extends to any challenge Biamp customers can throw him.


Roydon D'souza

Applications Engineer

Phone:  
Email:  
Skype:  
+91 222 665 8170 (India Office)
roydon.dsouza@biamp.com
roydondsouza
Roydon D'souza - Applications Engineer

Based in Mumbai, India, Roydon brings almost 20 years audio experience to Biamp. Roydon’s relaxed, friendly demeanor is a welcome addition to the team. When asked what he is most interested in accomplishing upon joining the ranks at Biamp, Roydon was quick to respond that he is very interested in helping our customers with some of the more complex installations that can be especially challenging.




ASIA PACIFIC

Rob Birch

APAC Applications Engineering Manager

Phone:  

Email:  
+1 503.641.7287
+61 (7) 3552 9580 (Brisbane)
rob.birch@biamp.com
Rob Birch - Asia Pacific Applications Engineering Manager

Rob joined Biamp Systems in May 2010 after relocating from Auckland, New Zealand. He is a welcome addition to the Brisbane operations and the Applications Engineering team.

Originally from the UK, he began his career as a live audio engineer and spent several years working on major musical shows in London's West End. He was one of the original Senior Sound Engineers at London's Millennium Dome, where he began to develop his extensive audio networking skills. Seeking a lifestyle change, Rob moved to New Zealand in 2001 with his wife Jo, where he spent 8 years working for an Auckland based professional audio distributor.

Rob has extensive 'real world' audio experience, covering the implementation of technical support systems, servicing and training, as well as assisting dealers with all aspects of project implementation, including audio DSP programming, system tuning and commissioning, product specification and integration.

When he isn't troubleshooting networked audio systems or focusing on IT networking solutions, he enjoys spending time with his wife and his hobbies include scuba diving, skiing, and cooking. Rob wants to be a formula one racing driver when he grows up.


Kane Zhang

Applications Engineer

Phone:  

Email:  
Skype:  
+1 503.641.7287
+852 64738148 (Hong Kong Office)
kane.zhang@biamp.com
biamp.kanezhang
Kane Zhang - Applications Engineer

Kane joined Biamp Systems' Applications Engineering department in February 2010 after relocating from Toronto to Hong Kong. Kane brings 12 years of extensive experience in the AV industry. He specializes in DSP programming, and has extensive experience working with all kinds of audiovisual systems, including projects that feature products from Polycom and Tandberg video conferencing configurations. Factor in his previous experience in the Asian region, he brings a wealth of technical consultation and expertise to his new role at Biamp.

In addition to academics, throughout university Kane was really involved in music, playing the trumpet, guitar and drums, which was how he first became interested in the audiovisual industry.

Kane enjoys staying on top of current and emerging trends in technology; he is looking forward to providing quality technical support for Biamp's customers.


Sam Paterson

Applications Engineer

Phone:  

Email:  
+1 503.641.7287
+61 (7) 3552 9585 (Brisbane)
sam.paterson@biamp.com
Sam Paterson - Applications Engineer

Sam has over 5 years of experience in network and audio engineering. He began his audio career as a DJ for several clubs in the Brisbane area.

Sam then moved to New Zealand and joined Tranzscript, an A/V integrator specializing in courtroom installations. Based on his client-centric approach, he was chosen as the project manager for a major analog to digital recording conversion project in Dublin, Ireland. Sam also provided training on new audio technologies and network infrastructure during the project.

"Upon returning to Australia I started looking for a company of whom I wanted to be a part of, not just for an employer. After experiencing first hand Biamp's reputation and support I knew this was the company for me," said Sam. He really enjoys being "part of an industry where there's always something new and working with Biamp has provided me the opportunity to train, support and develop the latest, cutting edge audio platforms."

Sam enjoys all things outdoors, especially the beach, the rainforest, music festivals, fishing and travelling. He's also researching what it takes to be a driver in a demolition derby (we're hoping a helmet is on the list).


Tim Lo

Applications Engineer

Phone:  

Email:  
Skype:  
+1 503.641.7287
+852 96800538 (Hong Kong Office)
tim.lo@biamp.com
tim.lo-biamp
Tim Lo - Applications Engineer

With over 10 years of engineering experience, Tim’s specialties lie in system design and development of digital audio signal technology. Having previously worked as a Project Engineer and Product Sales Manager for PAV Technology, Ltd., Tim created and modified system programming script for major AV companies such as AMX, Biamp, and Crestron. In his managerial role, he led a team of installation professionals from a project’s beginning to end. He earned his Bachelor of Science in Electrical Engineering from the University of California-Davis.


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