Press Releases

May 22, 2013

Biamp Systems Introduces Paid Professional Services Pilot Program

BEAVERTON, Oregon — Biamp Systems, a leading provider of innovative, networked media systems, is proud to announce a new suite of paid professional services rolling out in as a pilot program in a select group of U.S. states.

Biamp applications engineers will now be traveling to installation sites utilizing Biamp audio equipment to assist customers with the commissioning and troubleshooting of their audio system. This service is currently available in Oregon, Texas, Florida, Illinois, Pennsylvania, New Hampshire, and North Carolina. Future expansions of the program into additional locations will be rolled out over the next 12-18 months.

This new suite of services will take Biamp's telephone and email support to the next level by providing on-site expertise tailored to meet the needs of each customer. Biamp is known for working closely with integrator partners in a complementary fashion, which in turn provides integrators with face-to-face resources to ensure the system is operating at the highest level right from the start.

The services consist of:

  • Tuning/adjusting Biamp equipment
  • Evaluating, recommending, and assisting with changes to the DSP design file
  • Troubleshooting aspects of Biamp equipment and evaluating system performance
  • Evaluating the performance and interaction of ancillary equipment that interfaces with Biamp equipment, such as third party remote control systems
  • Evaluating any network infrastructure that interfaces with Biamp equipment
"By offering paid professional services, Biamp is reasserting its commitment to delivering superior products and unsurpassed customer commitment," said Kiley Henner, Biamp's Education and Applications Engineering Manager.

Further information on scheduling an installation site visit is available by contacting Biamp Systems directly.

 

About Biamp Systems
Biamp Systems is a leading provider of innovative, networked media systems that power the world’s most sophisticated audio/video installations. The company is recognized worldwide for delivering high-quality products and backing each one with a commitment to exceptional customer service. 

Biamp is dedicated to creating products that drive the evolution of communication through sight and sound. The award-winning Biamp product suite includes: Tesira® media system for digital audio and video networking, Devio® collaboration tool for modern workplaces, Audia® digital audio platform, Nexia® digital signal processors, and Vocia® networked public address and voice evacuation system. Each has its own specific feature set that can be customized and integrated in a wide range of applications, including corporate boardrooms, conference centers, huddle rooms, performing arts venues, courtrooms, hospitals, transportation hubs, campuses, and multi-building facilities.

Founded in 1976, Biamp is headquartered in Beaverton, Oregon, USA, with additional engineering operations in Brisbane, Australia, and Rochester, New York. For more information on Biamp, please visit www.biamp.com.

All trademarks and registered trademarks mentioned herein are the property of their respective owners.

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