Biamp products are designed to work as expected for years. However, if something goes wrong, we're here to help.
If you have a product in need of repair, click here and complete the appropriate
Return Authorization request form. Doing so is the best way to ensure your request is routed to the proper channels.
You can also email Support, detailing the specific product, the issues you're having with it, and your direct contact information, and a specialist will contact you. Email Support (Support@Biamp.Com).
Support can also be reached at 1 877.242.6796 (1 877 BIAMP XO) or +1 503.718.9257 from outside the U.S. and Canada. The specialist on the line will either issue you a
return authorization (RA) number or walk you through troubleshooting steps in the event the problem can be resolved in the field.
All items sent in for repair must have an RA number. Biamp cannot guarantee the repair of items received without a clearly marked RA number.
After you have received an RA number, package your unit securely. We are not responsible for damage incurred in transit. UPS recommends at least four inches (102mm) of packaging between the unit and box on all sides. Please do not use
packing peanuts as they shift in transit. Please place the RA number on the box and/or packing slip and send it to the Designated Service Center as instructed by Biamp technical support.
Please refer to our warranty for coverage information regarding our products. The warranty covers parts, labor, and return shipping. The only cost you will incur is the shipping costs required
to send the unit in for service. If the unit in question is out of warranty, we will contact you with a repair estimate before any work is done.