Biamp products are designed to work as expected for years. However, if something does go wrong, we're here to help.
If you have a unit in need of repair, please call Support at 1 877.242.6796 (1 877 BIAMP XO) or +1 503.718.9257 from outside the U.S. and Canada. They will either issue you a return authorization (RA) number, or walk you through troubleshooting steps in the event that the problem can be resolved in the field. All items sent in for repair must have an RA number. We cannot guarantee the repair of items without a clearly marked RA number.
After you have received an RA number, package your unit securely. We are not responsible for damage incurred in transit. UPS recommends at least four inches (102mm) of packaging between the unit and box on all sides. Please do not use packing peanuts as they shift in transit. Please place the RA number on the box and/or packing slip and send it to:
10575 SW Cascade Avenue
Tigard, OR 97223 USA
Please refer to our warranty to determine warranty period for our products. The warranty covers parts, labor, and return shipping. The only cost you incur is the shipping costs to us. If your unit is out of warranty, we will contact you with a repair estimate before any work is done.