Return Authorization

- Technical Reason -


This Return Authorization request form is for faulty products or products in need of repair or replacement.

This is the first step in the Return Authorization process. We will respond to your RA Request in 24-48 business hours.

A submission is not a guarantee for an approved Return Authorization.


When preparing the device for shipping, please put the RA number either on the label itself, or somewhere on the box so our shipping team can get it to the right place.

For the quickest turn around, you can send the device to us via Priority Overnight or 2nd day Air. This will put it into our Priority repair queue. Any other shipping method will place the device into our standard repair queue.

We strive for a 7 day turn around or less, with priority needs bumping in front of that.

You will receive automated emails providing instructions for getting the device to us, when the device arrives at the repair facility, and when it departs after the repair is complete.

If your repair is outside warranty, you will receive a quote from our service team before we complete the repair.

Is your product still covered by warranty? Check your product's warranty status here.

*PLEASE NOTE: Submitting a Return Authorization (RA) request does not guarantee an RA will be generated. These requests are reviewed individually by our expert team members to determine whether an RA is necessary. If an RA does not appear to be necessary, our team members will still reach out to assist you!