Sep 16, 2014
BEAVERTON, Oregon — Biamp Systems, a leading provider of innovative, networked media systems, has published a new white paper looking at the crucial role collaboration technologies play in today’s businesses. Titled “Clear Communications: Placing the End User at the Heart of Collaboration,” it highlights problems organizations reported as they expand working relationships over increasingly larger distances. With more than 37 percent of respondents stating that time is regularly wasted on conference calls due to unsuccessful attempts to connect and poor sound quality, businesses must address these issues or they may find themselves falling behind more efficient and productive competitors.
The report emphasizes the need for organizations to evolve their internal processes in order to cope with a workforce that continues to include numerous international locations. With 43 percent of respondent businesses having opened one or more offices over the past three years, and another 16 percent either planning or considering expansion into a new location, IT departments are under increasing pressure to ensure that teams are able to communicate effectively, despite being separated by continents, time zones, or cultures.
Investing funds solely in IT is not enough. The whitepaper recommends that IT and AV departments must work together closely in order to develop an appropriate solution. IT decision makers agreed — with 62 percent of respondents stating that AV systems that are networked into the existing IT infrastructure would increase productivity at their companies. 52 percent added that such AV systems could improve their company’s bottom line.
“Clear communication is the primary facilitator of good business relationships. With workforces becoming increasingly distributed around the globe, businesses cannot afford to be let down by the technology they use to enable collaboration,” said Graeme Harrison, Executive Vice President of Marketing at Biamp. “High quality conferencing exists, but the introduction of desktop conferencing solutions requires companies to invest thoughtfully so they gain all the benefits from this technology. Ensuring that clear, intelligible audio is included with the other capabilities is critical. Coordination between the IT department and the AV expert will enable effective collaboration.”
The white paper is now available for free download by visiting http://bit.ly/1y8Dkkz.