Biamp Systems Scores SCN Stellar Service Awards for Training and Tech Support

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Apr 14, 2016

Biamp Systems Scores SCN Stellar Service Awards for Training and Tech Support

BEAVERTON, Oregon — Biamp Systems, a leading provider of innovative, networked media systems, has been honored with two Gold-level Systems Contractor News (SCN) Stellar Service Awards in the categories of “Best Excuse To Leave The Office (Best In-House Training Program)” and “The Number You Have On Autodial (Best Tech Support).” The SCN Stellar Service Awards recognize manufacturers and distributors for excellence in customer support and service across 10 categories. Winners were selected based on readers’ votes, and further vetted by a panel of integrator and consultant judges.

“This recognition means a great deal,” said Steve Metzger, president and CEO of Biamp Systems. “The talented people who make up our support and training organizations work with a shared purpose to help customers succeed. Education and support are closely linked, and both are essential for positive project outcomes. We’re very proud of the people these awards recognize, and thank our customers for the trust they place in them.”

Biamp’s online training provides integrators and consultants with self-guided sessions on trends, practices, and products that are shaping today’s dynamic AV marketplace. By offering 24/7 access to online training opportunities, self-paced certification for VoIP, as well as Biamp’s TesiraFORTÉ platform, a dedicated YouTube training channel, and access to Cornerstone — Biamp’s online technical support knowledgebase — this program presents the world’s most complete learning experience to the web-based user.

Winning Gold for “Best Tech Support,” Biamp Systems’ Application Engineering team is famous within the AV industry for its troubleshooting determination and commitment, immeasurable product and manufacturer knowledge, and ability to break down solutions in a way that any buyer, installer, or end user can easily understand. Available around the world, virtually 24/7, Biamp’s growing in-house engineering and technical support staff will stay with the customer until the problem is solved — making above-and-beyond service just another day at the office.

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